I beg your pardon but I have direct debits set up with the council tax, gas, elec, insurances etc for set AGREED constant amounts. These can only be varied by expressly contacting the customer FIRST before making any changes.
SHOUTING: VM DID NOT NOTIFY ME BEFORE CHANGING THE DD TO A HIGHER, NOT AGREED, AMOUNT. CAN YOU HEAR ME VM????
It is seems to be a common occurrence with VM staff that will answer to suit themselves rather than actually listening to the customer. Proper communication is a two way street. You have thus far ignored what I have been saying and simply been posting what you believe to be the case, but actually isn't the case. Maybe you would do me the courtesy of actually absorbing what I have written.
Whilst you may believe in what you say, it is not actually the answer or solution to the complaint made.
I'll tell you precisely what happened so please NB.
29/3/17 16:59 I set up a DD with Mohammed for £35.25, which is for a fixed price broadband only service. No written notification has been received.
Yesterday, I looked at my bank account and discovered that VM has set up a DD for the higher amount of £45.48. That is wrong and no prior notification has been sent or received; and I've been on the dog and bone and VM tell me that no notification will be sent. That is contrary to the banking code.
Do you understand now, and the fact that I can't get any useful / helpful help from the people who promise me the 'best customer service'.
You say that you have set up a Direct Debit - a flexible payment method - in order to pay us for your services.
Whatever the cost of your monthly bill, that is the amount of the Direct Debit - that is the exact nature of a Direct Debit - it is a variable payment method.
Direct Debits are not - and cannot be - set up for a specific amount. That is a different thing, called a standing order.
As said previously, the bill is the notification for changes.
If your last bill was for £45.84, £7.50 or £234.56 then that is the amount we will request from your bank.
If, as you say, you set up a package 4 days ago, you'll see that cost reflected in your next billing notification, and the next direct debit payment not the current one.
We're not in breach of any 'Banking Code' - and we're fully compliant with the Direct Debit Guarantee.
I'm going to draw a line under this conversation now as I've said everything I can about this matter, and if you disagree or are not happy with the advice I've given regarding how Direct Debits work (and the differences between them and Standing orders), please do visit some of the links I have already shared, or your local bank branch.