Menu
Reply
  • 3
  • 0
  • 0
DazzaDCFC
Joining in
76 Views
Message 1 of 2
Flag for a moderator

Didn't receive price increase letter!!

Hi,

I need some help. I didn't receive my price increase letter in November so assumed that I wasn't part of the price increase. However, I have just checked my account and it seems I was part of the price increase.

However, because I didn't receive the letter I didn't receive the 30 day window to cancel my contract without penalty. I would like to cancel my contract due to a few things as well as the price increase.

I have spoken to the chat team and all they would offer me was a £5 credit to my account which I don't think is acceptable.

Can someone help with advice on how to escalate this.

0 Kudos
Reply
  • 2.62K
  • 209
  • 799
Dave_cq
Trouble shooter
64 Views
Message 2 of 2
Flag for a moderator

Re: Didn't receive price increase letter!!

You could try phoning the Retentions Team (UK based) during normal office hours ... 150 from a VM phone or 0345 454 1111 from any other phone and follow the prompts  1  >  4  >  5   to 'Thinking of leaving us'.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
0 Kudos
Reply