Same thing happend to me.. I told the person I spoke to on the phone that my friend had refered me the day I ordered virgin, was told not to worry he would set it up to get the £50 credit to me and my friend. Then a person from virgin phoned and told me I have to call up after my first bill to get the credit put on. I have just got off the phone to virgin and the say they know nothing about it and if I don't have my referral code they can't do anything. I really am not happy as I have me everything they asked me and still didn't receive anything. I have a lot of friends who are asking if they should join but now am thinking of telling them to stay with sky as you just get told one thing with virgin and then they say they know nothing.
Thanks for your post and apologies to hear that you've not received your refer a friend credit
There is a specific process in place for referring customers. The existing account holder needs to pop in their friend's details via this page here: refer a friend
This then generates an email to both the existing and new customer confirming the referral. The Friend then needs to join via that email. Unless this is followed, no link is made between the 2 accounts.
Checking your account I'm not seeing any link on there to show you've been referred. Have you still got the email showing the referral? If not check with the person who referred you. If they have this we can look into this further for you.
I have sent you a private message with some information on where to go from here. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Kath_F Forum Team
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