Menu
Reply
  • 1
  • 0
  • 0
Blazej1702
Joining in
64 Views
Message 1 of 3
Flag for a moderator

Didn't get £50 off!

Last month I've been referred by my friend. I don't know why but I'm still waiting for 50£ credit. My friend is waiting as well. I should get it with my first bill. Now is one month after I joined to Virgin. On my account I see second bill. There is nothing about it as well.
How can I get my £50 off?
Tags (1)
0 Kudos
Reply
  • 1.08K
  • 132
  • 241
av-115
Knows their stuff
58 Views
Message 2 of 3
Flag for a moderator

Re: Didn't get £50 off!

Best to ring up 150 / 0345 454 1111 and speak to Customer Services. To reach them, use the "thinking of leaving us" option. They'll be able to sort this out.

Alternatively, the forum team will be able to do this but can take around a week to respond.

--------------------------
TV: XL TV + Sky Sports (V6 & V+ HD)
Broadband: VIVID 100
Phone: Talk Unlimited
0 Kudos
Reply
  • 20.24K
  • 733
  • 1.51K
Forum Team
Forum Team
26 Views
Message 3 of 3
Flag for a moderator

Re: Didn't get £50 off!

Hi Blazej1702,

 

Thanks for your post and apologies to hear that you've not received your refer a friend credit Smiley Sad 

 

There is a specific process in place for referring customers. The existing account holder needs to pop in their friend's details via this page here: Refer A Friend This then generates an email to both the existing and new customer confirming the referral. The Friend then needs to join via that email. Unless this is followed, no link is made between the 2 accounts. 

 

Have you still got the email showing the referral? If not check with the person who referred you. If they have this we can look into this further for you.

 

I have sent you a private message with some information on where to go from here. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply