Hi - I signed up for virgin media contract in July 2016, due to virgin problems I did not start receiving the service until November 2016. I signed up for the offer with the free wireless speaker but have not received this. Please can you advise.
Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here.
I'm sorry to hear you've not yet received your speaker. This can sometimes happen but we are more than happy to chase things up for you.
I can see you've already been able to speak to the team regarding this and they have filled out an exception form for you. This went over to the Rewards team and they will check your account to confirm eligibility
They will pop you an email to let you know so keep an eye on your inbox as well as the junk/deleted folders. If you've still not received anything within 14 days. Come back and let me know and I'll chase them up for you
Kath_F Forum Team
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