We have a severed virgin cable in the garden that is dangerous and also means we have no TVs, net, phone.
i have spent 3.5 hours on the phone and have been lied to time and time again and yes I have kept names, and reference numbers. The latest lie I was told engineers will be with me within 24-48 hours. Got a ref and everything. Not happy but still better than the fortnight I was quoted. Put the phone down to find that the guy had blatantly lied.