The original deadlock letter is not correct, I have called 3 times now for it to be amended and still no reply from any manager - the level of service is horrendous - I am complaining about the service and all that happens is the service levels are non existant - so many broken promises - can i send to the regulatory body and tell them that Virgin cannot send a correct deadlock letter
Hi the letter is not correct to what we have agree , I was most unhappy about the total lack of customer service and the offer was unacceptable for the amount of time I spent and am now spending trying to sort out the service I have not received, this was the main part of the letter which has not been addressed . Do I write to the Obusdman and tell them this or can Virgin sort it out first
Sad set of affairs that virgin cannot resolve issues , one of the fastest growing company's in the uk is aldi the reason is if their products fail they have a no quibble policy they simply replace ,virgin could do worse than to take a leaf from their book. 5 times I've sent my phone back with multiple and repetitive faults 3 times in the last 6 weeks and still virgin mobile will not replace it. 50/60 calls and 2 signed for complaint letters to Swansea which have gone unacknowledged . Shocking way to treat customers im awaiting my deadlock letter.