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Lawrena34
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Dangerous exposed cabling

Hi

I recently purchased a flat and the previous owner of the flat had virgin. As far as I am aware there are still some virgin customers in the other 5 flats. The cabling for virgin is exposed and runs across the access to my flat making it very easy to trip over them. I would expect them to be buried as I do not see such cabling at other flats. Would I be correct in requesting virgin to bury the cabling in a suitably safe manner and asking them to remove all the cabling and boxes from my flat? It has been explained to me that virgin would own the cabling, would that be correct?  I reverse over these cables daily to park my car and have to step over them to access my flat which is dangerous, especially in the dark. Any advice would be a great help.

 

thanks

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Re: Dangerous exposed cabling

Thanks very much for letting us know about this Lawrena34,

 

Apologies for any inconvenience caused.

 

I've sent you a private message so that we can chat some more about the location of the cabling.

 

Speak soon,

 

Nat_J


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Lawrena34
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Re: Dangerous exposed cabling

HI

I thought the virgin engineers were coming out today to bury the cables?

Is the message im replying to an old one? Im a bit confused, i was expecting them to be buried when I get home.

Any help would be appreciated

Many thanks,

Andrew
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Re: Dangerous exposed cabling

Hi Lawrena34,

 

Thanks for messaging to provide an update in regards to the work completed yesterday.

 

I've responded for us to chat about this some more.

 

Hope to hear back from you soon,

 

Nat_J


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