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Clareday
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DD failed do they retake

My DD failed do virgin retake take or do I have to make a payment with card?
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Superuser
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Re: DD failed do they retake

hiya @Clareday welcome to the virginmedia community forum, as far as i know they re-try once, if that fails you would need to pay via card, to get your account balance to £0.00 and a new direct debt can be setup. you can give customer services a call via 150 / 0345 454 1111

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Superuser
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Message 2 of 2
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Helpful Answer

Re: DD failed do they retake

hiya @Clareday welcome to the virginmedia community forum, as far as i know they re-try once, if that fails you would need to pay via card, to get your account balance to £0.00 and a new direct debt can be setup. you can give customer services a call via 150 / 0345 454 1111

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If someone's helped you out say thanks by clicking on the thumbs up. If someone's solved your problem, why not mark their message as an Accepted Solution