Thanks for getting in touch on Saturday about the issues you have had getting in touch with our teams
I am sorry there appeared to be a problem for you on that day. We are not aware of any issue that was affecting a mass number of customers so this may have been an individual issue.
My apologies for any inconvenience this may have cause to you.
To discuss account specifics if that is what you needed to do on Saturday, if you can contact our teams in a secure way either via 150 or 0345 454 1111 or via Webchat where our teams can clear security with you and work to resolve any issues you have. As the forums are public we need to advise of this in order to keep your data confidential.
Please keep us posted on how this goes and if we can support you with anything else.