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jaynotts
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Customer service not satisfactory

why is virgin customer service so hard to contact , unable to resolve issues and so content on putting people on hold , I have been on the phone for and hour 40mins of that on hold . I have given up !!

 After receiving letters of offers to sign over from sky i foolishly did . since then  I have been getting lots of call from virgin asking if i will sign up , I have got sick of it told them never to call again !!!

The online account says one thing about install / customer services say another  when i said just cancel it i was transferred again on hold for 10mins then given up !!! The online chat constantly says  busy!!!  

 No one offers real apology or compensation for my time , delays or issues. 

When / if they arrive to install  the equipment will just tell them to go away . and go back to Sky 

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Superuser
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Re: Customer service not satisfactory


jaynotts wrote:

When / if they arrive to install  the equipment will just tell them to go away . and go back to Sky 


 

Why wait?

If its not installed you can cheerfully tell them to whistle and get SKY back tomorrow.

 


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jaynotts
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Re: Customer service not satisfactory

i have done !Smiley Happy

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