Menu
Reply
  • 6
  • 0
  • 0
amw1
Joining in
826 Views
Message 1 of 4
Flag for a moderator

Customer Adviser please help

Virgin Media Customer Advisor Please Help
 
 

Ok, I am slowly losing the will to live!!

Somehow my Virgin media account has become a secondary account so I am unable to acess info on our phone bill.

 I am unable to access it via my husband's email address as my laptop defaults each time to my so called 'secondary account'. I think this dates back to the time when I asked for both our names to be put on the bill. however I realise that my husbands current email address is the original one used to set up the account many many years ago and within your reorganisation of data this has become the primary acccount.

I have spoken to several 'advisors' over the last couple of years and have been told nothing can be done but given that we have not accessed our bill now for over 20 months this needs to be rectified and if it cannot be done electronically then we need to be sent paper bills please (which seems ludicrous in this day and age???)

I have tried to follow the advice given on line for 'are you having difficulty accessing your bills' and it doesn't work!

Please Help before I go mad.

PS I pay the bills and organised establishing service at our new address in Swindon without any issues around being the secondary account holder!

Hoping for a miracle or even a sensible solution.

Ann

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

0 Kudos
Reply

Helpful Answers
  • 16.09K
  • 1.34K
  • 3.26K
Superuser
Superuser
1,584 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Customer Adviser please help

hiya @amw1 you could goto -> https://my.virginmedia.com/forgot-details/username this will show the primary username linked to your account.. and once logged in would be able to view your bills, if your automatically logged in, just need sign out and possible delete the autocomplete/saved passwords/cookies, depending on your browser your using.. if your using google chrome best to open a Incognito window Press Ctrl + Shift + n.
----------------------------------------------------------
If someone's helped you out say thanks by clicking on the thumbs up. If someone's solved your problem, why not mark their message as an Accepted Solution

All Replies
  • 16.09K
  • 1.34K
  • 3.26K
Superuser
Superuser
1,585 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Customer Adviser please help

hiya @amw1 you could goto -> https://my.virginmedia.com/forgot-details/username this will show the primary username linked to your account.. and once logged in would be able to view your bills, if your automatically logged in, just need sign out and possible delete the autocomplete/saved passwords/cookies, depending on your browser your using.. if your using google chrome best to open a Incognito window Press Ctrl + Shift + n.
----------------------------------------------------------
If someone's helped you out say thanks by clicking on the thumbs up. If someone's solved your problem, why not mark their message as an Accepted Solution
  • 6
  • 0
  • 0
amw1
Joining in
782 Views
Message 3 of 4
Flag for a moderator

Re: Customer Adviser please help

Thank you very much  Paultechy for your advice which has enabled me to view our phone bill. Your help is much appreciated.

However I'm still pretty miffed that Virgin with all it's technology claims that I cannot have direct access to this information.

0 Kudos
Reply
  • 16.09K
  • 1.34K
  • 3.26K
Superuser
Superuser
740 Views
Message 4 of 4
Flag for a moderator

Re: Customer Adviser please help

yeah secondary accounts are just for email accounts not for viewing billing info etc..
----------------------------------------------------------
If someone's helped you out say thanks by clicking on the thumbs up. If someone's solved your problem, why not mark their message as an Accepted Solution
0 Kudos
Reply