I know that there is a 14 day cooling off period but when does it start? Reason I ask is that the broadband was installed 3 weeks ago but the phone installed a week ago. I have been told that the cooling starts when all services are active so am still within my rights to cancel as it was a bundle that was purchased? Thanks
Many thanks for taking the time to get in touch with us about the cooling off period.
Technically the 14 day cooling off period starts from your initial install date, however we are happy to review individual circumstances such as delayed bundle installations.
Do let us know if you need any help with this.
Michael_JK Forum Team
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