I recently moved hose and was told afterwards when phoning about another issue that I am now tied to another 12 month contract. Anyway, I then downgraded my services and have received a new contract through e-mail to sign and be tied into another new 12 month contract. It does mention the 14-day cooling off period, if I don't sign would I be free to leave Virgin Media, cancel all my services, and that would the end of it? I find it disconcerting that each and everytime you make a change of any sort (so it seems) a whole new 12-month contract suddenly springs up. The moving house one annoyed me, I keep the services but because I change address I'm out of pocket! Any help/advice would be appreciated.
Because when you make an agreement, that agreement is for a 12 month contract. You have agreed to those services for 12 months.
If you then change your mind and want to change your package, VM could in turn just say no, and have you stick to the original agreement for the remainder of its duration. They give you some flexibility but it is always with a new contract/minimum term when you change the terms of what you want.
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