a month ago
Just started a new signed contract which is cheaper than my original one, yet i got an email from VM asking for my old priced contract etc
However when i called in and challended this VM say that i should not have been issued this contract as its too cheap and now the contract is invalid.
This new contract was signed by myself and VM on 01/01/2018
thanks in advance
Talk with Citizens Advice to see what your options are.
3 weeks ago
Thank you for dropping by and for posting on the forums. It's great to have you here.
I am sorry your recent experience has not been the best
Did you manage to get this sorted with the teams after you posted?
If not if you could get in touch with them that would be great. They would be happy to help out.
You can contact them via 150 or 0345 454 1111 or via Webchat for any billing or package related queries where they can clear security with you.
Webchat can be contacted via the site online and you can speak to them if you prefer this option by choosing the Chat Online option:
E.G-Account and Billing > Manage Your Account Online
Please let us know how you get on.
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"