If you make a manual payment it doesn't reflect on the online statement on My Virgin Media as having been paid against that statement until the next bill is produced. That does not mean that this has not been paid or that it has not cleared. Just that payments and Direct Debits do not show that they have updated/been paid on our account online until the refresh bill date for your next statement.
If you have any queries with this you can contact us via 150 or 0345 454 1111 or chat to the teams via Webchat
Webchat can be contacted via the site online and you can speak to them if you prefer this option by choosing the Chat Online option:
E.G-Account and Billing > Manage Your Account Online