Hi My contract expires in March and I am looking at possibly upgrading to the V6 box. The pricing seems to be based upon what package you have, where can I find this information and what is the VIP package?
I have tried the upgrade link in my account but only get the message I cannot upgrade online.
Ok I have been in contact with VM regarding renewing my contract and they are quoting me an increase in price from the £128 I pay now as I have asked for a V6 box, whilst I can understand the increase for this I am not happy they are insisting on the £49.95 for the box when new customers get the first box free. Also the identical package I am on is offered for £98 on the website including a V6 box but I am being told this is for new customers only.
Deeply disappointed they do not seem interested in trying to keep their existing customers, looks like I may have to start looking at others.