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Festwit
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Contract Email

Hello all,

Received an email today from 'Virgin Media via DocuSign'.

Not seen this before, and it asks me to digitally sign a new contract, so just wanted to check and make sure if anyone has experienced this, to make sure it is genuine.

Any advice would be appreciated.

Thanks in advance.

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zvonok
Fibre optic
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Message 2 of 6
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Re: Contract Email

Received the same when I upgraded my package - no problems.

Have you altered your package? If not  - then query it ... ZvnK ...


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zvonok
Fibre optic
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Message 2 of 6
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Re: Contract Email

Received the same when I upgraded my package - no problems.

Have you altered your package? If not  - then query it ... ZvnK ...

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Festwit
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Re: Contract Email


zvonok wrote:

Received the same when I upgraded my package - no problems.

Have you altered your package? If not  - then query it ... ZvnK ...


Hello Zvonok,

Many thanks for your prompt reply.

I did a small upgrade a while ago but nothing heard since then as it was all done on chat and they didn't mention a new contract, so as it came from a third party, just wanted to make sure.

Much appreciated, you've put my mind (or what's left of it :-) ) at ease.

 

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vjkld
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Re: Contract Email

I had the same on Wednesday to sign via docu sign. I queried it but there was nothing on the system​ on Wednesday evening. Have you queried it? I upgraded my speed on offer about a month ago told no new contract. Mistake?
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Ajile971
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Re: Contract Email

Hi 

I have moved a new home, and I haven't received Hub there.

Could you please help me in that?

 

Best regards 

Ajile

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rissa1797
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Re: Contract Email

Just joined and still haven’t recieved my contract email to sign. Don’t know how to resolve as I’m getting other emails from VM.

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