Hi I got my contract on the February and when I got the I have been told at any circumstances my payment will not change in 12months. It may change after 12month but not before 12month. Now recently I found out that you are changing me extra £3.** and without letting me know. I got the contract of £50.85/month till 12month. And now on my bill it says I have to £53.**. I want answer and I don't think it's fair and legal. I need answer why you are charging me extra and why should I pay that extra.
There was a price hike that came into effect on 1st November that affected all customers who took out their contract before 1st August. This would have been communicated to you in September/October via both letter and email. You had 30 days notice upon receiving that notification to cancel/re-negotiate your services. That window has now passed.
However, as you took out a 12 month contract in February, you will be in a position to give your 30 days notice in next month or re-negotiate your package.
I haven't received any letter and no one called me and no matter what when I took contract I asked them if the price go up do I have to pay any extra and on reply you people said clearly that it will not effect anytime in between 12 month. If the price goes up I don't have to pay any extra
If you read the terms and conditions of the contract you took out it states VM can change the price whenever they want but give you the opt out period when they will make those changes. That period has gone now though.
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