Why oh why is it impossible to find a phone number on the virgin web site to contact them. I know they do not want to talk to customers but they really should make an effort!
Maybe they expect customers to make a minimal effort. From the VM Main page, typed "contact" in to the search bar, selected "this website" and hit return.
Top entry took me to the Help page and, a couple of clicks later, I had the phone number. About twenty seconds, at most.