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Uncle--Fester
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Contacting Virgin

Is there any other way, apart from snail mail or phone, that I can contact virgin to end my contract as I am sick of my broadband dropping and having to make expensive phone calls to get it fixed. I use the word "fixed" but it never is. 

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Superuser
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Re: Contacting Virgin

No. AFAIK you cant even use Web Chat to cancel.

 


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Forum Team
Forum Team
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Re: Contacting Virgin

Hey there Uncle--Fester,

 

Thanks for posting and welcome to the forum Smiley Happy

 

Really sorry to hear that you're thinking of leaving us. We're unable to accept cancelation requests via the Community, so I would need you to phone into our Customer Relations department to discuss this further.

 

In the mean time please let me know if I can help with anything.

Take care.

Heather_J

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Jacevoor77
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Re: Contacting Virgin

You got the the number to cancel please Heather 

I want to leave 

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Superuser
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Re: Contacting Virgin


Jacevoor77 wrote:

You got the the number to cancel please Heather 

I want to leave 


Not Heather, but, either ring 150 from a VM phone / 0345 454 1111 from any phone -> Option 1 -> Verify your details when prompted -> Option 4 -> Option 5. Keep in mind the staffing hours of 8AM to 8PM M-F and 8AM to 6PM Sa.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.