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Registered: ‎24-06-2017
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Contacting Virgin

Is there any way of contacting Virgin Media via email? I have looked around my virgin media and the help, but keep coming back to the same page. Why do they seem to insist you call? Due to my work, I am not at home very often to call when they are open, and obviously they won't talk to my wife as she is not the account holder.

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Superuser
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Registered: ‎08-06-2010
Message 2 of 2 (1,044 Views)
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confirmed by Garrycarter
a week ago

Re: Contacting Virgin

hiya @Garrycarter this has been asked so many times the simple answer their isn't a contact email address.. always best to search the forum before posting.. the agent should only really need to speak to the account holder if changing services/cancelling account, anything that changes the account. if its to check for faults/report fault don't need to speak to account holder.
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Superuser
  • 15.11K
  • 1.22K
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Registered: ‎08-06-2010
Message 2 of 2 (1,045 Views)
Helpful Answer
confirmed by Garrycarter
a week ago

Re: Contacting Virgin

hiya @Garrycarter this has been asked so many times the simple answer their isn't a contact email address.. always best to search the forum before posting.. the agent should only really need to speak to the account holder if changing services/cancelling account, anything that changes the account. if its to check for faults/report fault don't need to speak to account holder.
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If someone's helped you out say thanks by clicking on the thumbs up. If someone's solved your problem, why not mark their message as an Accepted Solution