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Francetim
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Contacting Virgin in UK, from Thailand...?

Hi all,

Anyone know a number or email I can use to contact Virgin Media from Thailand? I need to postpone an installation appointment for my new account in the UK.

I have tried the 0800 numbers and cannot reach them from here. And the chat function seems to be disabled if you have the 'wrong' IP address. I even tried posting a query to virginmedia  on Twitter and no luck. 

Many thanks in advance, any advice much appreciated.

Tim

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Re: Contacting Virgin in UK, from Thailand...?

Hi Tim, 

 

Thanks for your post and apologies to hear you've had some trouble getting through to us whilst in Thailand. 

 

If you still need assistance you can contact us via +44 7953 967 967. 

 

If the order is all set up and you are just wanting to change the installation date then we can help you too. Just refer to the Private message I have sent you. 

 

Click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Thanks,

Kath_F
Forum Team

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