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Dwwren
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Contact

I moved my phone and broadband to sky in October. Virgin know this as my phone is now with Sky but they are continuing to bill me for broadband only! I am now in Australia, how can I contact them online or by email?
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jb66
Alessandro Volta
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Message 2 of 6
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Re: Contact

How would virgin know your broadband is with sky? Did you tell them?
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Dwwren
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Re: Contact

Yes I phoned Virgin and moved both services over.
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jb66
Alessandro Volta
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Re: Contact

You will need to call them
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Dwwren
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Re: Contact

Thanks but I was hoping someone from virgin would get in touch or someone would give me an email address for them.
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Forum Team
Forum Team
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Re: Contact

Hi Dwwren

Thanks for dropping by with your contact post to us, and a warm welcome to the forums Smiley Happy

I am sorry to hear that there has been an issue with your disconnection. I appreciate that now you're not in the UK that this is a little more of a challenge to resolve.

You can contact Webchat via a pc or laptop to get in touch with our Care teams. Their opening hours are (in UK times)

Day                   Open   Close

Monday           8am     8pm

Tuesday          8am     8pm

Wednesday    8am    8pm

Thursday        8am     8pm

Friday               8am     8pm

Saturday         9am     5pm

Sunday           Closed

I’m also going to send a pm to your that you can find in the purple envelope up by your forum name for me to see if I can offer any further support to you.

If you could pop back to me on this then that would be fab

If we don't catch up before then a Happy New Year to you.

Karen_A

Merry Christmas and a Happy New Year



Nadolig Llawen a Blwyddyn Newydd Dda




Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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