Thanks for dropping by with your contact post to us, and a warm welcome to the forums
I am sorry to hear that there has been an issue with your disconnection. I appreciate that now you're not in the UK that this is a little more of a challenge to resolve.
You can contact Webchat via a pc or laptop to get in touch with our Care teams. Their opening hours are (in UK times)
Day Open Close
Monday 8am 8pm
Tuesday 8am 8pm
Wednesday 8am 8pm
Thursday 8am 8pm
Friday 8am 8pm
Saturday 9am 5pm
I’m also going to send a pm to your that you can find in the purple envelope up by your forum name for me to see if I can offer any further support to you.
If you could pop back to me on this then that would be fab
If we don't catch up before then a Happy New Year to you.
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"