You will get no response to vague questions like this via PM or even on the Forum. The Forum Team do not respond to any request to take discussions into the private sphere.
If you want help you had better describe in brief the issue and we'll try to help. Remember this Forum is NOT a means of directly communicating with VM. It is a community forum where most of the help comes from other VM users.
Superuser 2016/17 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.