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spudypaul
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Connection throttled 5 minutes after cancelling

So today I notice my bill had gone up to £55 and decided to switch to BT. This partly due to not being offered new customer pricing along with shocking BB speeds at peak times with 80% or more slow down often experienced throughout last few years.

 

Not 5 minutes after the phone call I notice my wireless connection drop out. Logging in to my super hub confirms my WAN connection has dropped. Since then internet running really slow so do a speed test. see below,

 

Is this Virgin media's new policy of parting gift when you cancel?

 

Seriously can someone please sort this or else refund my final bill!!

 

 

 

Capture1.PNG

 

 

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spudypaul
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Re: Connection throttled 5 minutes after cancelling

Thank you for fixing. I would still like an explanation as to the reason for messing with connection when notice was given to cancel?

 

 

 

Capture3.PNG

 

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Superuser
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Re: Connection throttled 5 minutes after cancelling

Co-incidence.

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Forum Team
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Re: Connection throttled 5 minutes after cancelling

Hi spudypaul, 

 

Thanks for your post and apologies to hear you're leaving us. I'm also sorry to learn that you were having an issue with your speeds just after calling. 

 

I have to agree with Ernie_C here. It was a total coincidence. 

 

We're not able to 'mess around' with anyone's connection and as much as we'd love to offer a 100% fault free services, it's not possible. 

 

Either way I'm glad things are back to normal. 

 

If you have any further issues, let us know.

 

Thanks,

Kath_F
Forum Team

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