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Leedslady
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Complaints

sent an email and also a letter of complaint to virgin media,had no response from the complaint team. Been a customer over 10 years , move house last month and the service has been shoddy to say the least. Does anyone know the CEO name of the company. 

 

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SlowSM7
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Re: Complaints

Don't worry the CEO's office will also ignore any email you send, my email to half the Board of VM was completely ignored, just leave. Complaints team should reply to you though, with empty promises mind you..
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Leedslady
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Re: Complaints

Kieron from complaints has been very good. Rang me and discussed my issues
Problem now solved. .a happy customer again..
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lhermann
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Re: Complaints

What's the secret of getting a callback? I have been promised twice since Christmas but no joy. Won't hold my breath
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