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Nickys067
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Complaint

Virgin media has completely disconnected my house alarm in trying to sort out the house phone. Now they won't fix it and advise the alarm company will need to fix it. This costs £79 and I can't get anyone at virgin to agree to pay for it even though it was their fault. Was advised by customer service to write in with my request and they would respond in 28 days, who writes in anymore??? Or waits 28 days for a response? In the meantime my house has no alarm. Really hacked off
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Superuser
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Re: Complaint

It's their process, complaints are by phone or writing in (get it signed for)

VM don't accept complaints via the forum.



Alarm company would have to be paid and VM invoiced for it I would guess.
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Forum Team
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Re: Complaint

Hi there Nickys067,

 

Welcome to the community and thanks for posting.

 

My apologies that your house alarm was disconnected during the installation of the Virgin Media services.

 

In regards to this issue, I have sent you a PM (purple envelope icon, right corner) to discuss this further.

 

Hope to hear from you soon

Sam


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