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tomphill
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Complaint

Hi,

When will I receive a reply to my complaint, i've been waiting over a month.

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Superuser
Superuser
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Re: Complaint

FYIVirgin Media Consumer Complaint Resolution Code of Practice, on page 3 it states acknowledgement within 48 hours.

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Forum Team
Forum Team
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Re: Complaint

Hi tomphill, 

 

Thanks for your post and welcome to the forums. It's great having you here and always nice to see a new face in the crowd. 

 

Which way did you make a complaint? Did you speak to an agent or write in to us? 

 

If you spoke to an agent, usually the complaint will be resolved on the phone at the same time. 

 

Come back and let us know. 

 

We're also here to help wherever we can. 

 

Thanks, 

Kath_F
Forum Team

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