Thanks for your post and welcome to the forums. It's great having you here in the Community.
I'm really sorry to hear you've not yet received any response from a complaint letter you've sent in. Taking a look at the account, I'm seeing a letter was received but nothing in it suggested you wanted to make a complaint and the letter was aimed at cancelling.
If this isn't the case, I am very sorry and would love a chance to put things right.
What is the issue you are having? What is it that you would like to make a complaint about?
Come back and let us know so we can help further.
Kath_F Forum Team
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