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Catherinerat
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Message 1 of 8
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Compensation loss of earnings when network dpwn

Has anyone got compensation for loss of earnings when the VM internet has been down for over 24 hours?
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Superuser
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Message 2 of 8
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Re: Compensation loss of earnings when network dpwn

The most you will get is a refund of rental paid. Virgin Media is a residential service. Compensation for loss of earnings is only available on Virgin's Business services.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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Superuser
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Message 3 of 8
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Re: Compensation loss of earnings when network dpwn

In fact in the terms of service it does explicitly say the residential line is not to be used for business so sounds like you are breaching that and have no leg to stand on.
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DABhand
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Message 4 of 8
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Re: Compensation loss of earnings when network dpwn

TOS is not legally binding in that regard, however they can advise the customer that there is no loss of earnings cover on a non-business line. They cannot tell people not to do their business on a normal non-business line though, as that is nothing to do with VM, the customer has rented the line, and bar the exception of using the line for scamming, hacking etc, business usage is fine.

But as said they will not get loss of earnings back.

Majide!
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Catherinerat
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Message 5 of 8
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Re: Compensation loss of earnings when network dpwn

Thanks everyone - it is a home internet but do a few hours bookkeeping a week. I wonder if it's possible to have a mixed use account?! Virgin are not charging for the days the network is down so all good!
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Superuser
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Message 6 of 8
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Re: Compensation loss of earnings when network dpwn

Mixed accounts do not exist. You either have a residential account with VM or a business account with VM business.

As for compensation you should read Section Q2 of the residential terms of service where consequential losses to a business are specifically excluded:

"2. Apart from as set out in paragraph O1, neither we nor Virgin Media Payments will be liable to you for:

a. any indirect loss or any loss which is not a reasonably foreseeable consequence of Virgin Media or Virgin Media Payments' negligence or breach of this agreement (including loss of profits, business, revenue, contracts or anticipated savings, wasted expenses or any other purely financial losses); or

b. any business loss (including loss of profits, business, revenue, contracts or anticipated savings, wasted expenses or any other purely financial losses) even if such loss was reasonably foreseeable or we and/or Virgin Media Payments had been advised of the possibility of you incurring such loss."

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Superuser 2017/18
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Andrew-H
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Message 7 of 8
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Re: Compensation loss of earnings when network dpwn

The closest thing to a mixed account would be homeworks. http://store.virginmedia.com/discover/broadband/homeworks.html
This would not cover any loss of earnings, though.
"We will not be liable to you for any business loss (including loss of profits, business, revenue, contracts or anticipated savings, wasted expenses or any other purely financial losses) even if such loss was reasonably foreseeable or we had been advised of the possibility of you incurring such loss."

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Catherinerat
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Message 8 of 8
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Re: Compensation loss of earnings when network dpwn

Thanks Andrew
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