Call 0345 454 1111. Initially take option 1 for Virgin Media then 4 then 5 for cancellations. Best during weekday working hours.
Thanks for your post and apologies to hear you've been having an issue closing your account with Virgin Media.
Realistically you need to be calling us before you move to ensure the services are disconnected before you leave.
If you haven't already, call us asap so we can start the disconnection process.
Let us know how the call goes.
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