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DanV
Tuning in
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Closing account

Hello

I left my property on 6 November 2016 but it's impossible to work out how to close my account?!

Can anyone help?

Thanks
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Superuser
Superuser
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Re: Closing account

Call 0345 454 1111. Initially take option 1 for Virgin Media then 4 then 5 for cancellations. Best during weekday working hours.

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Forum Team
Forum Team
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Re: Closing account

Hi DanV, 

 

Thanks for your post and apologies to hear you've been having an issue closing your account with Virgin Media. 

 

Realistically you need to be calling us before you move to ensure the services are disconnected before you leave. 

 

If you haven't already, call us asap so we can start the disconnection process. 

 

Let us know how the call goes. 

 

Thanks,

Kath_F
Forum Team

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