Charged for paper bill since switching over to e-bill
I have just got off the phone after a very unhelpful conversation with Stanley from Customer Service regarding why I am still being charged for paper bills after switching over to e-billing.
I have been charged £1.75 on every bill I have received since switching over using the website. Stanley told me to take this up to the Head Office after wasting my time.
He claimed that there has been no update in my account and there is no email address registered to send the e-bill even though I had called previously (he did give the date) on the 8th of May 2015 to switch to e-billing.
I have previously spoken to another member of the VM team back in April and she could not do anything at the time as the system was not allowing her so she said she will talk to the manager regarding the change and see about refunding me back. Nothing since then.
I am still being charged and decided to call in today. No help at all.
Re: Charged for paper bill since switching over to e-bill
I have just slammed the phone down after trying to speak to someone, could not understand a word she was staying apart from direct debit. I have been charged every month £5 for Virgin to handle my payments , even though I signed up for E.billing. And I did not realise until seeing something on social media, so every month the are charging me £5.45 for handling my payment instead of just 45 pence. Last month they said because I was an old customer ( 30yrs I have been with them it was ntl ) they could not correct it unless I sign a new contract 😂😂 I said not a chance in hell. They are now saying that it is because I am not paying by direct debit VIRGIN MEDIA ARE NOTHING SHORT OF THEIVES BECAUSE THERE MUST BE MORE CUSTOMERS OUT THERE