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marita_mitchie1
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Charged for a paper bill

Hi,

I was already set up for e-billing but was issued a paper bill charge for my first bill. I spoke to someone via chat and I'm not quite sure whether he said I'd get the money back (he said he'd credit it?). I'd also like to make sure I don't get billed with a paper charge again in future cause right now my account says I'm on e-billing. 

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Re: Charged for a paper bill

Hi marita_mitchie1

Thanks for getting in touch Smiley Happy

I'm glad to see you have got this sorted with our teams.

If a credit has been agreed as you have said, this will be applied to the next statement for you.

Let us know if you need anything else.

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"