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AngelaJWatson
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Charged for a Movie that I did not download

Last month on my bill there was a charge of £4.99 for The Secret Life of Pets Movie.  None of us in our house watch any downloaded movies and I knew no-one had asked for this to be downloaded.

I contacted Virgin Media to explain about this and was advised that the amount would be credited back to my account.

I have now received my next monthly bill and the amount has not been credited.

Why say you are going to do something if you don't carry it out.

Have tried to call but was hanging on for 10 minutes when was told waiting time was 5 minutes so gave up.

Feeling frustrated.

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Forum Team
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Re: Charged for a Movie that I did not download

Hi AngelaJWatson

Thanks for joining us on the forums, it's great to have you here Smiley Happy

I appreciate you getting in touch with us about the missing rebate for the Pay Per View film that was added to your billing. I can see you contacted the teams via Webchat the day after you posted to us and they have since resolved this for you, which is great!

Please keep in touch with us if we can help with anything else!

 

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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