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Leonac
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Charged Twice

Hello,

Only this morning I'd checked my emails to find my bank had gone into unplanned overdraft as a result of my bill being paid twice - not only does this mean I'm utterly out of pocket but it also means I'm going to have to pay nearly £100 in extra fees due to having no money and other fees to pay on top of that.

I need someone to look into this,

Thanks,

Leon

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Superuser
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Re: Charged Twice

If Virgin Media have wrongly requested your direct debit twice, it will be very easy to get the wrong one returned by your bank under the direct debit guarantee. This should include any fees that would not have been levied should this error not have occurred.

You should take this up with your bank and then it is their responsibility to recover the funds from Virgin Media.

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Leonac
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Re: Charged Twice

Thank you for the quick response, I shall take it up with my bank ASAP

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