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Change of package - unsure as to what!

Hi - This evening a chap from your Indian call centre rang me, and talked me through upgrading my account, to this:

Your Updated Package ...
Full House Bundle
Talk More International Anytime
Full House TV (XL)
TiVo Monthly Fee
VIVID 100 Optical Fibre
Bundle charges total £67.00
Phone line rental
Line Rental
Phone line rental total £19.00
New monthly package total* £86.00
Chargeable from 16 March 2017


*Prices correct as at today's date.


My concern's are these:

There is a TiVo monthly fee?  We don't have TiVo! Not worried about it.

Also, the chap said it would only be £ 76 for 6 months, not the stated 86?

I rather felt obliged to take his offer after he spent 20 minutes going through it all.

Also, he stated that if I chose not to carry on with this package after 6 months, I could

revert to my previous bundle, but still keep the enhanced broadband speed.

Can you confirm this for me? and query the TiVo monthly fee?

Kind regards,



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Message 2 of 2
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Re: Change of package - unsure as to what!

Many thanks for your query Toxicshock,


I imagine that if you do not have a TiVo® and are being charged for this service, that the team have therefore instructed to get one sent out to you as part of the new package.


I'm unable to confirm prices for you after 6 months, etc., however, with any package change there is a 14-day cooling off period.


If you wish to re-discuss the offer further, you can, of course call our team on 150 free from any Virgin landline or 0345 454 1111 on any other line.  


Take care,



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