• 46
  • 0
  • 1
On our wavelength
Message 1 of 2
Flag for a moderator

Change contact details

Can someone at virgin PLEASE update my email contact details, despite creating an address years ago and setting that as my contact details in I still receive emails to my old address ... I haven't been with sky for years .... I've asked on the phone to update details when agreeing a new contract recently but surprise surprise new contract has been sent to my old address again .... How hard can it be??
0 Kudos
  • 22.74K
  • 864
  • 1.67K
Forum Team
Forum Team
Message 2 of 2
Flag for a moderator

Re: Change contact details

Hi sandman112, 

Thanks for your post and apologies to hear your email address still hadn't been swapped over. 

Checking the account I can see the agent did add your Virgin Media email address but added it as an additional one. The primary email address was left as your Sky one. 

I have now updated the account correctly and deleted the Sky one so you shouldn't get any further mail to that address Smiley Happy

If you have any further issues, pop back and let us know.


Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out

0 Kudos