It tells me that the details I entered are incorrect.
I copied the account number and area from a bill, so they must think my surname is wrong?
The emails and letters I've had use the correct name.
They said there was a 2 minute wait on the phone, held for 10 minutes and then got put through to another department... again there will be a 2 minute wait, its been 10 minutes again already. Not a good start.
My broadband and TV have been active for weeks now, so its not the wait 24 hours thing...
Many thanks for getting in touch with us about the My Virgin Media account registration and a warm welcome to the forums too
As this involves secure account data to resolve this it’s best if you contact our teams either via 150 or 0345 454 1111 or via Webchat where our teams can clear security with you and work to resolve any issues you have with this support option.
Via the Webchat link if you choose an option on the left you will then be able to select the 'Chat To Us' option when you tab over to the right of the page.
I can see that you have called in and spoken to our teams since you posted, and they have corrected the issue that was preventing you from activating the account with us, which is fab!