I am currently on the TV Mix, 100mb broadband and landline calls free on a weekend, I also get BT sports free, now my bill is £53 per month, I am wanting to upgrade my broadband to the 200mb and have been quoted £89 as my new bill, I have phoned virgin and because im in a new contract a few months ago even though i've been with virgin for close to 13 years now they are quoting me that, I even said I dont need BT sports anymore but still been quoted that, I really can't believe they wont let me upgrade and when they do they want an extra £30 off me a month, I am getting nowhere at all with anyone. Quite upset actually nothing can get done.
Re: Cannot Change Package being Charged Loads More
I apologise but I have little sympathy for you.
Two months into a super deal with FREE BT Sports, you decide you don't like it and do not want to continue for your further 10 months that YOU committed to.
Personally, if I were Virgin Media, I wouldn't even entertain your request to change your package until you have met YOUR current commitment.
What a terrible attitude from a seemingly long standing member. You haven't even attempted to answer the question or queried why the increase is so much.
'YOUR current commitment.' Their current commitment is to pay for and see out the duration of the contract, not 'Pay for and see out the duration of exactly what you signed up for'. The whole reason for flexibility is because circumstances change.