I wish to cancle my account my dad phoned custermor service regarding this matter my wife was put through to the cancelation team they claim due to procedure they can't do it we both have serve disablitties we weren't told of no such cancelation fee please can we cancle
The account holder does need to give the notice, not a 3rd party. When you signed up weren't you given special contact options/routes due to your disabilities?
You can write in to kick off the process to cancel, using this address: Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ. Ensure to explain the situation so that they use any other means that calling to verify things as you are unable to deal with phone calls.