Menu
Reply
  • 2
  • 0
  • 0
Mcgradyl
Joining in
100 Views
Message 1 of 3
Flag for a moderator

Cancelling service

I have been trying to contact customer service to cancel service as bill has jumped up £20 a month. On 3 separate occasions on hold for over 10 mins to be cut off. Spoke to someone in billing who dumped me in the same queue and same thing happened again on hold for 10 plus min and the cut off again. Does anyone know of another number. Really frustrating now.

Thanks in advance.

0 Kudos
Reply
  • 5.47K
  • 277
  • 1.2K
Superuser
Superuser
70 Views
Message 2 of 3
Flag for a moderator

Re: Cancelling service

Sadly the number is the number.

Go to option 1, option 4, option 5.

If I'm right that should put you with retentions, who should be able to deal with it.
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
Kudo's a post if you find it useful and want to say thanks
Mark a post as a helpful answer if it answers your question

  • 2
  • 0
  • 0
Mcgradyl
Joining in
66 Views
Message 3 of 3
Flag for a moderator

Re: Cancelling service

Yep thank you eventually got through after calling at 8am this morning. Cancelled service and have disconnection date. Thanks for the reply.
0 Kudos
Reply