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Rustyjones73
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Cancelling contract

Hi
I'm having trouble cancelling my contract
I phoned up on the 1st of October to cancel and give my 30 days notice and they sent me s bill in November for Novembers bill
I had a new BT line fitted on the 12th of October so I haven't used any data since
They are calling me a liar saying I didn't phone to cancel
Please anybody having the same problem please help
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Forum Team
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Re: Cancelling contract

Hi Rustyjones73, 

 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community Smiley Happy

 

I'm sorry to hear that you are having an issue getting your account cancelled down Smiley Sad

 

Checking things at this end, I can see since posting things have been resolved for you. The account has been disconnected from the original date you called. 

 

If there is anything else we can do to help, let us know.

 

Thanks,

Kath_F
Forum Team

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