Trying to get through on the phone, keep getting cut off after 10 mins, then have to through the hassle of entering account number Tec again. All I want to do is cancel my TV service! Very poor service!
I'm sorry to hear you are having an issue cancelling Virgin TV.
If you have more than one service with us then make sure you are selecting the options for wanting to change something. If you only have TV with us then it's Customer Relations who you'll need to speak too.
Since posting have you been able to get this resolved? If not give the team a call on 150 / 0345 454 1111.
Let us know how things go.
Kath_F Forum Team
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