Has anyone successfully cancelled their contract due to being mis-sold a speed package? I understand traffic management, I really do, but surely it's false advertising if I have never once reached my packages top speed? Not even close in fact.
I've had to travel 30 miles into the office today due to issues. To say I am ticked off is an understatement.
I appreciate you getting in touch with us about the broadband issues and I'm very sorry that these have been an issue for you
I am aware that there is high traffic on the network and this is something we are working to correct for those customers affected. I understand this has been picked up for you by our Mod teams and is being managed by them for you too. They will keep you posted on the review dates for this.
If you're thinking of cancelling due to service issues then this would need to be discussed with the teams via 150 or 0345 454 1111 on option 4 then option 5.
The teams would take this issue into consideration when looking to see if we can work out alternative options for you.
Please keep us posted if you do get in touch with the teams.
I don't want to leave, but I do want to know why I, and thousands of other people are paying for an advertised service that we're not getting. If it happens in any other aspect of life you get a refund etc. But as customers of an internet provider we're constantly shafted. My problem isn't a patch on some of the issues I've seen on this forum.
This morning I got the fasted speed I've had since joining in July. That was 25mb on a 100mb package. Would upping my contract to 200mb make any difference?