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shellie66
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Cancellation

Why have I been charged disconnection charges I am past my minimum contract time and how do I cancel my phone line as I am still going to be charged for this
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Superuser
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Re: Cancellation

have you changed your package in the last 18 months?

did you give 30 days notice when cancelling
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shellie66
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Re: Cancellation

No I haven't changed my package and I have given the 30 days notice
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Forum Team
Forum Team
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Re: Cancellation

Hi shellie66, 

 

Thanks for your post and apologies to hear you've had some unexpected charges. 

 

We'll need to take a look at this for you in more detail. In order to do that I will need to confirm some information with you. 

 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Speak soon,

Kath_F
Forum Team

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Forum Team
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Re: Cancellation

Hi shellie66, 

Thanks for getting in touch with us on the forums about the cancellation.

I can see that since Kath replied, you've been in touch with us via phone to discuss this further which is great Smiley Happy

If you need anything else from us going forwards just get in touch Smiley Happy

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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