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evajew
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Cancellation fees

Hi,

I have to cancel my contract for virgin media broadband before the year is up - how much are the cancellation fees?

Thanks,
Eva
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Superuser
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Re: Cancellation fees

if you were on a 12 month contract then there will be a charge - depends on what services you had - maximum is £240 - give retentions a ring

dial 150 or 0345 454 1111 and follow the prompts to - you are thinking of leaving us - open 'till 8pm - 6pm on saturdays - closed sunday and the plus is its a UK call centre

____________________

Tony
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Forum Team
Forum Team
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Re: Cancellation fees

Hi Eva, 

 

Thanks for your post and apologies to hear you are thinking of leaving us. Is there anything we've done wrong? Or anything we can do to change your mind? 

 

We'll need to take a look at this for you in more detail. In order to do that I will need to confirm some information with you. 

 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Speak soon,

Kath_F
Forum Team

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