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Theonlyken
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Cancellation confirmation

Hi,

I spoke to someone in Retentions on21/2/17 and cancelled my account, as I have moved to another provider. After much discussion and the offer of a cheaper deal, I confirmed that I wanted to cancel. I was told this had been done. However, I have had no confirmation by email or post and am concerned it hasn't been done. How can I check, other than by phone?

Thanks!
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Superuser
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Re: Cancellation confirmation

While it still works you will find the confirmation you want in MyVirginMedia (log-in). I think it is unders "orders" or billing.

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Superuser 2017/18
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Theonlyken
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Re: Cancellation confirmation

That's what I had assumed. There's nothing there.
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Forum Team
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Re: Cancellation confirmation

Hello Theonlyken and welcome to the community Smiley Happy

Do you still need help with this? Let us know and we'll be happy assist.

Thanks,

Michael_JK
Forum Team

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