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SimonL99
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Can't view bills

I can't view my current or previous bills. I can get on to the My Bills page, but when I click on either the 'View This Bill' link or the 'View Bills' tab, I get the following message:

This site can’t be reached

The connection was reset.

Try:

  • Checking the connection
  • Checking the proxy and the firewall
  • Running Windows Network Diagnostics

ERR_CONNECTION_RESET

I'm using Windows 10 and Chrome. I've tried Microsoft Edge but a similar thing happens. I've looked at the 'Having trouble accessing eBilling...' section on the Help pages but I've only ever used one email address - it did change a long time ago from a 'googlemail' address to a 'gmail' address but that hasn't caused any problems in the past. 

Any help would be appreciated.

 

 

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ssjjsd
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Re: Can't view bills

Me too, tried Internet Explorer as well, any ideas?

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tyfe1994
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Re: Can't view bills

having the same issue. thinking it might be a server problem
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Forum Team
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Re: Can't view bills

Thanks for getting in touch with us SimonL99, @ssjjsd and @tyfe1994 about the access to your bills online via My Virgin Media

My apologies that this was an issue for you on Friday when you all posted.

I've checked and access seems to be available today.

Could you let us know if any of you are experiencing issues still?

Just pop back with your posts and let us know.

Thanks again.

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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SimonL99
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Re: Can't view bills

Yes, seems to be working now, thanks.

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Forum Team
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Re: Can't view bills

Fab Simon, thanks for letting us know Smiley Happy

Keep us posted if you need anything else from us- and feel free to have a browse around the forums too. We have some great posts running with loads of helpful tips should you need anything else plus loads of awesome Digital Life blogs written by our brilliant Mods.

Take a look  and let us know what you think!

Cheers and have a fab evening.

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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